Refund policy

 

Products may be returned only after receiving an RMA# (Return Merchandise Authorization) from Envirolume LLC. Returns without an RMA# will not be accepted. Returns through no fault of Envirolume LLC will be subject to a 20% restocking fee. Shipping charges are nonrefundable. To receive credit for defect merchandise, it must be returned to Envirolume, LLC; do not destroy or dispose of defective merchandise and it must be returned in the original packaging. Used merchandise, unless found to be defective within the warranty period, cannot be returned. Shipping-related damages or discrepancies must be reported to the carrier immediately. Envirolume LLC must be notified of any shipping discrepancies or product errors within 5 business days from receiving order. Custom ordered products are not returnable. Holiday products cannot be returned after December 15th.

Absolutely no returns for any merchandise after 20 days of merchandise receipt.